Return, Refund and Exchange Policy
If you need to return an item, simply contact us via email by submitting the request via CONTACT US button on the right with the order number and reason for returning the item.
We DO NOT offer an exchange / refund for Change of Mind on items or purchase by mistake.
We DO NOT offer an exchange / refund for late delivery/damage in transit by Australia Post. Please contact them directly to file the claim.
All items to be returned must adhere to the following conditions in order for a refund/ exchange of the returned goods to be processed:
- Items to be returned must include all relevant documents (eg.warranty certificates, instruction manuals) tags, product accessories and must be returned along with the original packaging.
- All merchandise to be returned must be unused. Any products returned with a sign of damage - original factory seal tampered or original retail packaging damaged due to mis-handling/mis- use while in the customer’s possession will prohibit refund/exchange of the relevant items.
Refunds will be processed within 10 working days once the returned goods have been shipped out to our designated warehouse.