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Refund and Exchange Policy

 

You can return any item within 30 days of purchase if the item is unused with the original tags still attached, Factory Seal not Tampered; and in the original packaging which must be in the original condition. 

We don't offer an exchange or refund for Change of Mind on items.

All items to be returned must adhere to the following conditions in order for a refund/ exchange of the returned goods to be processed:

  • Items to be returned must include all relevant documents (eg.warranty certificates, instruction manuals) tags, product accessories and must be returned along with the original packaging and the customer copy/receipt denoting proof of payment within 30 days of the invoiced date.
  • All merchandise to be returned must be unused. Any products returned with a sign of damage - original factory seal tampered or original retail packaging damaged due to mis-handling/mis- use while in the customer’s possession will prohibit refund/exchange of the relevant items.

What if my order arrives damaged?

In the unlikely event that your item/s arrives in damaged condition, contact us at info@cocoonpower.com. We will send out a replacement as soon as possible and we apologize in advance for your inconvenience.

Do you charge a restocking fee?

We do not charge restocking fees for exchange or Store credit request. We charge a MINIMUM restocking fee will be 25% of the purchase price (to cover costs and any price reduction we need to offer to move the part) for the customer requesting for a refund.

Do you pay for my return shipping?

We do not pay for your return shipping cost. We will only arrange or reimburse for return postage of the incorrect item sent by us.

Refunds will be processed within 5 working days once the returned goods have been shipped out to our designated warehouse.

Please do not send any goods back until you receive a Returns Number and relevant instructions from us denoting our Returns Procedures.If you need to return an item, simply contact us via email at info@cocoonpower.com (Help button on the right) with the order number and reason for returning the item.