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Terms and Conditions

GENERAL RETURNS POLICY AND TERMS AND CONDITIONS

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Credit card transactions/back order charges

All credit card transactions are automatically charged via our bank at time of order. We regret that charging your credit card at shipping time is currently not possible. PayPal and Direct Deposit are automatic forms of payment. 

For more information on credit cards and the detection and prevention of fraudulent transactions.

Shipping terms and information

The estimated shipment times on your order and our website is based on usual product availability, payment processing time and warehouse processing time and does not include transit time. The stock information on our website is an estimation only.

Free shipping orders are shipped via a Surface Mail Service without a tracking number. Estimated delivery times advised by Australia Post can vary between 1-10 working days depending on the delivery address. 

We will use our reasonable endeavours to deliver your products to you within 10 working days of the date of issue of your Order Confirmation, however, we do not guarantee that we will deliver within this time frame.

Anticipated delivery dates are based upon vendor supplied information and are subject to change. 

We regret that we do not have a facility whereby faulty or incorrectly supplied goods can be picked up by Australia Post or other carriers. If a product is faulty or supplied incorrectly, we request that the customer return the product back to our office.

Delivery costs are Non-Refundable

In the event of Change of Mind and Faulty Returns, shipping costs are not refundable.

International Orders

We currently accepting international orders subject to varied shipment costs, any applicable duties and/or taxes. The onus of returning any items and any associated costs is on the purchaser.

Damaged Shipments

All goods collected or received must be checked immediately on receipt. Any damage, faults, shortages or discrepancies must be advised in writing to  CocoonPower Australia within 24 hours of receipt of goods. Signing a carrierʼs delivery note “unchecked” does not absolve the persons receiving the goods from this condition. CocoonPower Australia will not replace or refund any items that have been reported damaged after this period.

Title Passes Risk of Loss

Title to items being purchased (as specified on the order) passes from CocoonPower Australia to purchaser at the time of shipping. Customer takes on full liability for safety and validity of delivery address given to us at the time of purchase.  CocoonPower Australia will not incur any forwarding costs on shipments.  CocoonPower Australia shall not be responsible for damages or delays resulting from Acts of God, war, riot, seizure, terrorist activities, embargo, or other acts or events nothing within the reasonable control of CocoonPower Australia

For those customers on an Education and/or Government account, title to the goods remains with CocoonPower Australia until payment for the invoice has been made. CocoonPower Australia reserves the right for the items be returned on failure of payment.

Mistaken Shipments/Deliveries

In the event that CocoonPower Australia Pty Ltd has shipped and delivered the incorrect item of a higher value than what was ordered to a customer, the customer must pay any difference in price if he/she decides not to return the item. CocoonPower Australia will cover any postage costs to return the incorrectly shipped item and have the correct item shipped to the customer in the alternative.

CocoonPower Australia reserves the right for the items be returned on failure of payment. Failure to provide due payment for the retained item entitles CocoonPower Australia to contact the appropriate authorities in starting a criminal investigation for theft under the Crimes Act 1984 (Vic).

Incorrect and/or Incomplete Addresses

If an incorrect or incomplete address has been provided and the parcel has been returned to us by the courier, an additional shipping fee will be charged. Once the payment has been received, the items shall be re-shipped to an updated address provided by the purchaser.

ADDITIONAL TERMS AND CONDITIONS

General Disclaimer

This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, please do not use our website.

Terms & Conditions

The CocoonPower Australia Web site were created by CocoonPower Australia for the exclusive use of our customers, and are intended for research and buying purposes only. No CocoonPower Australia print or online publication may be duplicated, redistributed or modified in whole or part without prior written authorization from  CocoonPower Australia. For the purposes of these terms and conditions, " CocoonPower Australia " shall be taken to include CocoonPower Australia. All CocoonPower Australia policies, terms and conditions are subject to change without notice. If the General Terms and Conditions provided on our Web site do not answer your specific questions, or if you need more detailed information, please contact us.

CocoonPower Australia reserves the right to cancel any order without notice for any reason. Any monies paid will be refunded to the purchaser in the absence of any fraudulent activity.

Prices Information & Availability

Our website is not a binding quote. Because of the fast-moving nature of the industry, prices, product information and availability are subject to change without notice and at the time of order. We do our best to provide the most accurate, up-to-date information, but errors do occur and we reserve the right to make changes without notice. We also reserve the right to cancel your order and refund you any money owing. CocoonPower Australia is also unable to issue price adjustments due to manufacturer price changes after date of original sale. If the price has to be adjusted before shipping we will give you the option of cancelling the order or if you if you agree to the price difference, we will ship the product right away.

Anticipated delivery dates are based upon vendor supplied information and are subject to change. 

Typographic, Photographic and Technical Errors

Although we do our best to achieve 100% accuracy, occasionally errors and inaccuracies do occur. Should you encounter an error or inaccuracy, please inform us so it can be corrected. Products and packaging depicted may differ from stock available at the time of shipment. We reserve the right to substitute equivalent items subject to arrangement with purchaser. If an error is made and a product is listed at an erroneous price, CocoonPower Australia may, at its discretion, refuse or cancel any orders placed at the incorrect price. If an order has been confirmed and charged to your credit card at the incorrect price, CocoonPower Australia shall have the right to immediately issue a credit in the amount of the incorrect price.

Except where to do so would otherwise cause any part of these Terms to be illegal, void or unenforceable, CocoonPower Australia:

excludes all conditions and warranties implied into these Terms; 
  • to the fullest extent permitted by applicable law, is not liable to you or anyone else for any loss or damage, however caused (including negligence), which may be directly or indirectly suffered, in connection with use of this website; and
  • excludes liability (whether that liability arises under contract, tort (including negligence) or statute)) for any special, indirect or consequential loss or damage (including without limitation loss of revenue and loss of, or damage to, data) suffered or incurred in connection with this website
prices may vary from store location. Errors and omissions excepted.

Limitation of Liability

Without limiting the general disclaimer, CocoonPower Australia Pty Ltd:

  • makes no warranty as to the completeness or accuracy of any material or as to its merchantability or fitness for a particular purpose.  CocoonPower Australia Pty Ltd is not liable to you or anyone else if errors occur in the information on this website or if that information is not up-to-date;
  • will not be liable for disruptions to this website; and
  • is not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this website or an external site.  You must take your own precautions to ensure that whatever you select for use from this website is free of viruses or anything else that may interfere with or damage the operation of your computer systems.
  • under no circumstances, including but not limited to any act or omission on the part of CocoonPower Australia Pty Ltd, will CocoonPower Australia Pty Ltd be liable for any indirect, consequential and/or incidental damage or loss of profits whatsoever which result from any use or any access of, or any inability to use or access, this website. 

To the fullest extent permitted by law, the liability of CocoonPower Australia Pty Ltd for any breach of any implied warranty or condition which cannot be excluded is limited at CocoonPower Australia's option to the following:

  1. in the case of goods supplied or offered by CocoonPower Australia Pty Ltd, the replacement of the goods or the supply of equivalent goods, the repair of such goods, the payment of the cost of replacing the goods or acquiring equivalent goods, or the payment of the cost of having the goods repaired; and 
  2. in the case of services supplied or offered by CocoonPower Australia Pty Ltd, the supply of the services again or the cost of having the services supplied again.
CocoonPower Australia PASSES THROUGH TO ITS CUSTOMERS ALL MANUFACTURERS' WARRANTEES AND GUARANTEES THAT ARE PROVIDED FOR THE PRODUCTS IT SELLS.  CocoonPower Australia MAKES NO ADDITIONAL OR INDEPENDENT WARRANTIES (UNLESS STATED OTHERWISE).

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW,  CocoonPower Australia DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  CocoonPower Australia SHALL UNDER NO CIRCUMSTANCES BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFITS OR OPPORTUNITIES), OR PUNITIVE DAMAGES, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE MAXIMUM LIABILITY OF  CocoonPower Australia FOR ALL DAMAGES SHALL BE LIMITED TO AN AMOUNT NOT TO EXCEED THE PURCHASE PRICE OF THE PRODUCT. LIKEWISE,  CocoonPower Australia WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ITS WEB SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. ALL MERCHANDISE IS SOLD "AS IS". PLEASE CHECK MANUFACTURER PACKAGING AND MATERIALS FOR COMPATIBILITY.  CocoonPower Australia MAKES NO WARRANTY AS TO THE PERFORMANCE OF ANY MERCHANDISE SOLD. WE ARE NOT RESPONSIBLE FOR SYSTEM DOWNTIME, LOST DATA, ETC.

THIS DISCLAIMER BY  CocoonPower Australia IN NO WAY AFFECTS THE TERMS OF ANY APPLICABLE MANUFACTURERS WARRANTIES OR GUARANTEES.  CocoonPower Australia WILL PROVIDE COPIES OF SUCH WARRANTIES AND GUARANTEES UPON REQUEST CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS AND REMEDIES THAT VARY FROM STATE TO STATE.

Title Risk of Loss

Title to items being purchased passes from CocoonPower Australia to purchaser at the time of shipping. Customer takes on full liability for safety and validity of delivery address given to us at the time of purchase. CocoonPower Australia will not incur any forwarding costs on shipments. CocoonPower Australia shall not be responsible for damages or delays resulting from Acts of God, war, riot, seizure, terrorist activities, embargo, or other acts or events nothing within the reasonable control of CocoonPower Australia.

Logos, Trademarks, Service Marks

CocoonPower Australia and their respective logos are registered trademarks of CocoonPower Australia Pty. Ltd. and all other distinctive site logos, marks and graphic elements on the CocoonPower Australia Web sites are trademarks of  CocoonPower Australia Pty.  Ltd. and are subject to applicable trademark protections. All other company, product, and service logos, marks and names in  CocoonPower Australia Pty. Ltd. and online advertising are or may be trademarks or service marks of the companies and organizations mentioned. All trademarks and registered trademarks are used to benefit, without intent to infringe on, the holder of the mark.

Internet Disclaimer

Internet connectivity requires access services from an Internet Service provider. Contact your local Service Provider for Internet connectivity and access.

Third Party Service Contracts

CocoonPower Australia is a reseller of various service contracts issued by and performed by third party service providers. We are not the providers of the services described in those contracts, and the third party service provider is the only party responsible for performing, or arranging for performance, of those services. You agree that the third party service provider is solely responsible for fulfilment of the service obligations, and you agree that you will look only to the third party service provider for any loss, claims or damages arising from or relating to the purchase and performance of those services. You also agree to release CocoonPower Australia from any and all claims arising from or relating to the purchase and performance of the services to be provided by the third party service providers. Taxes will be charged to applicable states.

Additional Information & Privacy Policy

CocoonPower Australia policies are subject to change without notice. We do our best to ship all orders as rapidly and accurately as possible. However,  CocoonPower Australia is not liable for late or delayed shipments or system failures. Title to items being purchased passes from CocoonPower Australia to purchaser at the time of shipping. If you purchase items for export, you must obtain from the Federal government certain export documentation. All trademarks and registered trademarks are used to benefit and without intent to infringe on the mark holder. CocoonPower Australia logos are registered trademarks of  CocoonPower Australia Pty. Ltd.